You know this already.
None of this is a software problem yet. It is just a full house.
The request went on a pad at the desk, and the pad went off shift at ten.
The order is read back, misheard, and walked to a kitchen already busy with the restaurant.
So a guest’s evening across the bar and the restaurant shows up in three places, and in none of them properly.
Housekeeping, maintenance, the kitchen — everyone is quick, according to everyone.
The room becomes the front desk’s most reliable line.
They scan the QR in the room and it opens in the browser, with nothing to download. Ordering room service, reading the guide and asking the front desk for anything are one tap each.
Departments work their requests like kitchen stations, on shared tablets that staff sign into with their PIN. Nothing lives on a pad or in somebody’s personal phone.
Created from the hotel dashboard where your plan allows. Anyone with the right access moves between the hotel and its restaurants & bars in one click, and one People section holds the hotel’s users and staff.
Share a programme with the hotel’s own restaurants & bars, and invite partner restaurants to join it. Guests earn on what they actually paid and see every point on their receipt.
Your M-Pesa money never touches us.
Diners pay your own M-Pesa till or Paybill. The money never passes through Tumikia, and we add nothing to it.
The diner enters the code from their SMS. Staff confirm it on your own M-Pesa before the kitchen sees the order, and a code used before is refused.
Card payments on the diner’s phone have 3-D Secure on every one, and settle to your M-Pesa or bank within 2 business days.
A camera and a browser. That is the entire requirement on their side.
eTIMS integration coming. VAT is calculated on every bill by your location’s VAT mode. eTIMS integration is coming, and isn’t switched on yet.
Four things a till with a QR code bolted on cannot do.
The diner scans and orders. Anything you have to convince someone to install, they won’t.
Diners pay your own till or Paybill. Cards on the diner’s phone, card terminals and cash sit on the same tab.
You reach your customers; you never hold their contact details. One fewer compliance surface for your business.
Most QR ordering is a utility bolted onto a till system, and it shows on the phone. Tumikia started at the table and worked backwards.
The three things hotels say next.
They will if it is quicker than the phone. There is nothing to download and nothing to sign up for: the camera opens the room page, and room service, the guide and the front desk are one tap each.
Guests reach the front desk in the app, from their room page, so every request arrives with the room attached and a department to send it to. That is what lets the desk see every open request, and lets you see how quickly each department responds.
Then start with room service and the front desk. Your restaurants & bars can move across one at a time, each as a full Tumikia restaurant created from the hotel dashboard where your plan allows.
What you actually get.
Questions we get about hotels.
No. Guests scan the QR in their room and the room page opens in the phone’s browser. Room service, the hotel guide and front-desk requests are all on that page.
See it in one room.
We’ll set up one room, one department and the front desk, and walk you through a guest’s evening.
Three details. We’ll set up one room, one department and the front desk, and walk you through a guest’s evening.
One call, and if it isn’t for you that’s the end of it.