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The best way Say No
By  Danson Mwaniki, MDiv. 

What are some ways to make it easier to say no? Much of it is cognitive work. The first thing to do is to identify the emotional hooks or beliefs that are getting in your way. For example, if our friends want to borrow our favorite records to take to a party, what are the negative consequences we anticipate if we say no? Are we afraid they will never speak to us again? If we say no to our employer, do we fear being fired from our job? If we say no to a professor, do we anticipate getting a bad grade in the course?

Once you we have identified our catastrophic expectations, the next step is to restate them more realistically. For example, we might tell ourselves that if we say no, our friends will be disappointed not to be able to borrow our records, but our friendship is not contingent on this. Our friends will likely respect us more for having said no clearly. Our employer may not be happy about our not staying overtime, but it is reasonable to refuse when it is inconvenient for us. If we agree to do something we don’t want to do we will probably feel dissatisfied with ourselves. We may also feel angry and resentful at the other person.

In this case the no may come across non-verbally, in missing deadlines, being unpleasant or silent, thinking of other things when with the other person. Self-denying behavior will probably reinforce the unwanted behavior of others and encourage them to keep making unreasonable demands of us. After restating our beliefs more rationally so that we feel ready to say no and feel good about doing so, the next step is to say it directly to the person, with a sense of assertiveness in your voice and manner. Make sure the non-verbal message is the same as your words. Are you making eye contact?

Because our Christian upbringing have socialized us might be from early years to be acquiescent and compliant, saying no will undoubtedly be very difficult for us the first few times. To make it easier, we need to begin by saying no in some low risk situations where we are perfectly assured of our right to say no and with this practice we can build up confidence in ourselves and an ability to say no in more difficult situations, appearing confident at times when we may be feeling uncertain of ourselves inside. It is usually easier to say no to certain people than to others. These may be close friends or maybe strangers, church members or family.  We need to anticipate a situation we think will come up and practice what we will say.  We can rehearse saying no in a clear and direct way, being aware of our entire manner and tone of voice when we do so. In more difficult situations when we are unsure of what we want to say or how we want to say it, we could try giving ourselves time, by telling the other person – “can I think about it”? Then we can sort out what we feel and what our irrational beliefs and expectations are to our saying no.

If we have said no, but someone persists, like a broken record, not listening to our first no, we may need to persist in saying no. Are we simply the kind of people who gives in? Or do we tend to get angry? we may need to get their attention by touching them and saying – “you seem to be invested in getting us to agree, but we have said no and I really mean it”.Despite the messages many of us get from our families and churches when growing up about being accommodating and going out of our way for others, it is important to realize that there is healthy selfish behavior.  We have a right to say no and feel good about it. As we attend to our own feelings and needs we will have a lot more willingness to say yes at other times.

Some things that can help us in saying no are:
  • Always be polite. Use phrases such as, “Wish I could, but I can’t.” Or, “I know this is important to you, but there’s no way.” Or, “thank you for asking, but I have to say NO.”

  • Don’t apologize; save the “I’m sorry” for the time you really do something wrong.

  • Don’t gild your NO with a lie or pad it with lame excuses. That’s counterproductive because in all likelihood you will feel guilty about your fabrications and that’s precisely what you are trying to avoid. Lying is sin.

  • Stick to your plan. If you have a written set of goals and strategies, this gives you a reason to stick to your course. ("Thanks, but I already have an investment plan, so you don't need to send me a newsletter about stocks.")

  • When someone persists, repeat your position, perhaps in a slightly different way.

  • Make sure you understand exactly what is being asked of you before you respond. Perhaps the task is more time consuming than you thought. On the other hand, it may not take much effort at all.

  • Excel at just a few things, rather than being just average at many. Don't try to do everything.

  • You have a right to say no. Remember that others may take you for granted and even lose respect for you if you don't.

  • Be polite, but firm in saying no. You only build false hopes with wishy-washy responses. For instance, the phrase "I'll try to be there" in response to a party invitation is giving yourself an excuse to avoid a commitment. It doesn't do anyone any favours.

  • When a superior asks you to do a new urgent task, remind him or her that you are working on other projects that she or he has already identified as top priorities. Ask for help in deciding where the new task should fall on the list of priorities. Point out that you might be able to do everything, but not to the usual high standards that are expected.

  • Provide suggestions or alternatives to the person who is asking. ("I can't do that task today, but how about next week," or "How about asking John instead?")

  • When in doubt, it's easier to say no now, then, change your mind to a yes later, rather than the other way around.

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